In order to respect the time of both our clients and our staff, we require on time arrival for each appointment. Clients arriving more than 15 minutes late will forfeit the original appointment and require payment of half of the scheduled service in order to be rescheduled.



We understand that emergencies happen. If you need to cancel your appointment, we simply ask that you notify us of any cancellation or rescheduling at least 24 hours prior to the appointment. If the booking was made on the same day, notify us at least 3 hours prior. Cancellations that break these rules will require payment of half of the scheduled service in order to reschedule in the future.



In the case of missing your appointment, you will be imposed a fee worth the full amount of the missed service (minus cost of product) which will be required to schedule your next appointment. Two missed appointments will result in services no longer being offered.




Your satisfaction is our highest priority. If you are not completely content, please let us know during your treatment or within one week after your service has been performed. Contacting us outside of this timeframe to alter your cut or color, will result in charging for a new service. We are committed to making any needed corrections and if there was a fault on our side, to offer you a refund.

In order to respect the time of both our clients and our staff, we require on time arrival for each appointment. Clients arriving more than 15 minutes late will forfeit the original appointment and require payment of half of the scheduled service in order to be rescheduled.



We understand that emergencies happen. If you need to cancel your appointment, we simply ask that you notify us of any cancellation or rescheduling at least 24 hours prior to the appointment. If the booking was made on the same day, notify us at least 3 hours prior. Cancellations that break these rules will require payment of half of the scheduled service in order to reschedule in the future.



In the case of missing your appointment, you will be imposed a fee worth the full amount of the missed service (minus cost of product) which will be required to schedule your next appointment. Two missed appointments will result in services no longer being offered.



For your comfort and safety, please notify our stylists if you have allergies, any physical issues or disabilities, or if you are pregnant. If you experience discomfort or any other symptoms during the treatment, please alert your service provider immediately.



Our salon staff has the right to refuse service to anyone behaving improperly or if their state of health may influence the effects of the service.



As we are concerned with your and your children’s safety, we strictly prohibit unsupervised children in the salon. In emergency situations, please provide proper supervision for them in the form of an additional caretaker.



Although we strive for your experience to be relaxing and enjoyable, we ask that the use of cell phones, computers and eating be done during your process time and not while in the salon chair. 




Your satisfaction is our highest priority. If you are not completely content, please let us know during your treatment or within one week after your service has been performed. Contacting us outside of this timeframe to alter your cut or color, will result in charging for a new service. We are committed to making any needed corrections and if there was a fault on our side, to offer you a refund.

policies

late arrivals

late cancellations

no shows

service guarantee

health history

right to refuse service

children in the salon

cell phone usage

For your comfort and safety, please notify our stylists if you have allergies, any physical issues or disabilities, or if you are pregnant. If you experience discomfort or any other symptoms during the treatment, please alert your service provider immediately.



Our salon staff has the right to refuse service to anyone behaving improperly or if their state of health may influence the effects of the service.



As we are concerned with your and your children’s safety, we strictly prohibit unsupervised children in the salon. In emergency situations, please provide proper supervision for them in the form of an additional caretaker.



Although we strive for your experience to be relaxing and enjoyable, we ask that the use of cell phones, computers and eating be done during your process time and not while in the salon chair.